Shipping policy

Thank you for shopping at Swilo.in. Below is all the information you need regarding our shipping process, timelines, and charges.

1. Shipping Locations

We currently ship across India.
International shipping is not available at the moment.

2. Shipping Timeframes

  • Order Processing Time: 1–2 business days

  • Delivery Time:

    • Metro Cities: 3–5 business days

    • Other Locations: 5–7 business days

  • Made-to-Order or Customized Items (if any): May take 7–10 business days

Please note: Business days exclude Sundays and public holidays.

3. Shipping Charges

  • Free Shipping on all prepaid orders across India.

  • Cash on Delivery (COD): ₹50 extra may apply as a convenience fee.

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email or WhatsApp message with the tracking number and courier details.

You can track your order using the tracking link provided or by contacting our support team.

5. Delayed or Failed Deliveries

  • If your order is delayed due to unforeseen logistics issues, we will notify you at the earliest.

  • If the delivery fails due to incorrect address or unavailability, the package may be returned to us. In such cases, reshipping charges may apply.

6. Damaged Packages

If you receive a package that appears tampered with or damaged, please do not accept it and immediately contact us. If accepted, ensure to take unboxing video proof for any claims.

7. Contact Us

For any questions regarding shipping, tracking, or delivery, feel free to contact us:

📧 Email: contact@neofusionsolutions.com
📞 Phone / WhatsApp: 8800772062